The EAA applies now.
Know if your product is in it.

The European Accessibility Act is Directive (EU) 2019/882 on the accessibility requirements for products and services. It sets common accessibility requirements across the EU for a list of products and services that people with disabilities depend on, so that companies face one set of rules instead of 27. As a directive, it works through national law: each member state transposed it and enforces it.

It is separate from the Web Accessibility Directive (EU) 2016/2102, which covers public sector websites and apps. The EAA mainly covers private companies serving consumers.

The obligations fall on the economic operators who place covered products on the market or provide covered services to consumers. A pure business-to-business tool with no consumer journey is generally not directly covered. But if your software is the checkout, booking flow, banking interface or support widget that a covered business shows to consumers, that business must make the whole service accessible, and it will pass the requirement to you through contracts, security and procurement reviews. In practice, many SaaS vendors selling into the EU are being asked to show WCAG 2.2 AA and EN 301 549 conformance whether or not the Act names them.

Article 4(5) exempts microenterprises that provide services from the accessibility requirements. A microenterprise employs fewer than 10 people and has an annual turnover, or an annual balance sheet total, of no more than EUR 2 million. The exemption covers services only: microenterprises that make covered products are not exempt, though member states must give them guidance.

Separately, Article 14 lets any business rely on a disproportionate burden or a fundamental alteration of the product or service, but only after a documented assessment using the criteria in Annex VI, and the business must still meet the requirements as far as it can.

Article 15 gives a presumption of conformity to products and services that meet harmonised standards published in the Official Journal. The standard for ICT is EN 301 549. ETSI published EN 301 549 V4.1.1 in September 2026; it is aligned with WCAG 2.2 and includes an annex mapping its clauses to the EAA. The presumption of conformity applies once its reference is cited in the Official Journal under the Act, so check the current citation status. Until then, WCAG 2.2 Level AA for web content and apps is the practical baseline. Our WCAG 2.2 checklist covers what to test.

Article 13 and Annex V require service providers to make information available, in their general terms and conditions or an equivalent document, explaining how the service meets the accessibility requirements. Many businesses publish this as an accessibility statement. Keep it accurate and dated, and update it when the service changes.

Enforcement is national. Each member state designates authorities to check that services comply, act on complaints and require corrective action (Article 23), and market surveillance authorities handle products. Member states set the penalties (Article 30); they must be effective, proportionate and dissuasive, come with remedial action, and take account of how serious the failure is and how many people are affected, so amounts and procedures differ by country. Check the law and authority in each country where you have consumers.

TryTrustable scans your public pages against the WCAG 2.2 Level A and AA rules with axe-core, the open-source accessibility engine, and maps each failure to its success criterion with the element and how to fix it. It then gives your team a worksheet of all 55 A and AA criteria to set the conformance level and remarks for each, and issues a sealed Accessibility Conformance Report based on the VPAT® 2.5 WCAG edition. Automated rules find only some failures, so the product never marks a criterion "Supports" by itself: that needs manual testing with a keyboard, a screen reader and zoom, by your team or a specialist. It does not yet scan pages behind a login or produce the 508, EU or INT editions. It does not write EAA accessibility statements. For EU buyers we help with the privacy and security side of the same review: GDPR consent and rights requests, SOC 2 and ISO 27001 evidence, and a trust center. See the enterprise readiness guide for the full list.